Contextual design (CD) is a user-centered design process developed by Hugh Beyer and Karen Holtzblatt. It incorporates ethnographic methods for gathering. Karen Holtzblatt, Hugh Beyer, A tool supporting capture and analysis of field research data using the contextual design methodology, CHI ‘ The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems.

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Desig example, there are obviously work practices associated with business pursuits like office work, but there are also “work practices” associated with life events such as making purchases as a consumer, driving an automobile, playing music and even watching television.

Contextual Design | The Encyclopedia of Human-Computer Interaction, 2nd Ed.

There are likely several reasons. The vision captures a story of how customers will do their work in the new world the team invents. New to UX Design?

A Participatory Technique for System Design. These physical representations in Contextual Design are described in the next section.

Amazon Rapids Fun stories for kids on the go. Amazon Restaurants Food delivery from local restaurants. BeckKent Just as architects draw floor plans to see the structure and flow of a house, designers need to see the beyee plan” of their new system – the basic structure that will be revealed by the user interface drawing, implemented by an object model, and that responds to the customer work.

In visioning, the team uses the consolidated data to drive conversations about how to improve users’ work by using technology to transform the work practice. For large-scale projects, enterprises have to coordinate multiple work streams and hundreds of people over years to accomplish the business goal. Groups of students were working on different parts of the design, chattering and arguing about where exactly the sticky notes should be placed.


Save the world; buy it today! The visioning team starts by reviewing the data to identify key issues and opportunities.

Holtzblatt scaled down this method for software, using hand-drawn user interfaces on sticky notes to represent a proposed design and contextuao through the user’s own tasks, in their own workplaces, to explore the usefulness of the design.

After completing the wall, participants “walk” the affinity diagram to stimulate new ideas and identify any remaining issues or holes in data. A key aspect of the vesign is to partner with the user, letting their work and the issues they encounter guide the interview.

Parts of Contextual Design have been adapted for use deslgn a field usability evaluation method McDonald et al Holtzblatt’s initial work was a response to the limitations of usability testing and human factors work as it existed in the early ‘s. The core elements of Contextual Design have been stable for over a decade and are unlikely to change fundamentally in the future.

The Encyclopedia of Human-Computer Interaction, 2nd Ed.

The Kindle edition is laden with typos and editing errors. Designs created through CD can be used to develop products for new markets, drive product roadmaps, and define technical specifications for specific products. The purpose of the conversation is to reveal and articulate the nature of the user’s work practice, and this purpose is understood and shared by both participants.

Currently, many organizations are moving to Agile development. A Contextual Design team invents these solutions through visioning. That said, the examples scattered throughout the text are the most interesting part. Design contextul seldom have the critical skill of seeing the structure of work done by others, looking past the surface detail to see the intents, strategies, and motivations that control how work is done – and typical development methodologies do little to encourage this perspective.

Contextual Design – InContext Design

In Contextual Design, the term work practice refers to the complex and detailed set of behaviors, attitudes, goals and intents that characterize a set of users in a holtzblqtt environment. This is the core of the Contextual Design philosophy – understand users in order to find out their fundamental intents, desires, and drivers.


Detailed work models are also created in order to understand the different aspects of the work that matter for design. And for many companies customers are a smelly and scary lot: Withoutabox Submit to Film Festivals. The book is as described by the seller, but there where shipping mishandling and shipping took to long.

Companies implement a variety of hardware and software development methodologies within which their front-end design process, whether user-centered or not, must fit.

Contextual design

Tremaine Marilyn is working hard on her commentary. Portion of Consolidated Sequence Model. If you are a seller for this product, would you like to suggest updates through seller support?

Agile development dovetails very nicely with user-centered design Beyer They become “aware in the doing,” as Michael Polanyi puts it Polanyi Languages Suomi Edit links. GreifIrene ed. In the first, the team immerses itself in the life of the user through field visits and modeling, using the resulting insight to envision new products. The walls holtzblaatt the hallway were covered with large sheets of paper, marked with colorful markers and adorned with sticky notes — the HCI Masters students were at work!

But designing for a whole customer dseign – the market, department, or organization that will use the system – depends on seeing the common aspects of the work different holtzblart do. The affinity diagram is a bottom-up method.